Trade Terms & Policies

Shipping terms — EXW, FOB (recommended for first orders), CIF and DDP on request. Ocean freight is standard; air and rail freight quoted when the schedule demands it.

Payment — typical terms are 30% deposit by T/T with the balance against shipping documents; L/C at sight for large project orders. Terms are confirmed in writing on each quotation.

Sourcing fees — the service fee or percentage of order value is agreed in writing before work starts, and is stated separately from the factory price on your quotations. A fee-based structure means our recommendation is not driven by a factory commission you cannot see.

Quotes — written quotations within 48 hours (Mon–Sat), valid for 30 days unless stated otherwise. Indicative freight options included on request. Electronics and metal prices move with components and commodity markets, and where a quotation carries a shorter validity it is stated on the quote.

Lead time — 25-40 days after deposit (ocean freight) on catalog lighting models after deposit and artwork approval; other categories vary by belt and are quoted per project. Production slots can be locked to your installation or retail calendar.

Samples — courier samples at cost including freight; sample charges are typically credited against the following bulk order. Photo samples (detailed photos or video of your actual unit before packing) are free at any order size.

Quality & packing — export-grade packing: 5-layer cartons, foam protection, drop-test standard. Pre-shipment inspection with photo/video evidence on every order. Warranty terms are confirmed per product in writing on the quotation.

Confidentiality — your supplier list, specifications, drawings and pricing are treated as confidential. We do not show your product or your design to other buyers.

Claims — report damage or shortage with photos within 7 days of arrival; verified claims are settled by replacement, credit or refund as agreed in writing.

Compliance — see Export & Compliance for certification policy and order screening.